Shipping & Returns

Shipping

All fully paid orders, received on any business day (excluding public holiday), before 12:00 hours A.E.S.T. will be dispatched on the same day. Orders received after 12:00 hours A.E.S.T. or on weekends & public holidays will be dispatched the next business day. A business day is defined as any day, Monday to Friday that is not a public holiday.

The company uses Australia Post for all shipping. The company does not send orders to PO Boxes, Mail Collection Centres or Postal Collection Boxes. All Accounts must have a valid Home or workplace street address. Login accounts with PO Box addresses will be deleted and orders that do not specify a residential or workplace street address will not be shipped until such information is supplied.

Orders up to 5 kg will be sent via satchel where possible. Orders over 5 kg will be sent as parcels. Where available, tracking numbers will be provided for the purpose of following the progress of the parcel and provide proof of delivery.

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